Thank you for shopping at Hatfields London.

If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 14 days of the original purchase of the
product. A new product may be exchanged for another product or returned for a

To be eligible for a return, please make sure that:

  * The product was purchased in the last 14 days

  * The product is in its original packaging

  * The product isn't used or damaged

  * You obtained a Return Merchandise Number (RMN) from us

Products that do not meet these criteria will not be considered for return.

To obtain a Return Merchandise Number (RMN), contact us:

  * By email:

Send the product with its original packing and the RMA number, along with a
note indicating whether you want to exchange the product (and if so, what
other product you want to order) or a refund, to:

Unit 2, Brook Willow Studios, Woodlands Road, Leatherhead, KT22 0AN

Once we receive your return parcel we will aim to process your refund within 48 hours.

Shipping charges  

Shipping charges incurred in connection with the return of a product are non-

You are responsible for paying the costs of shipping and for the risk of loss
of or damage to the product during shipping, both to and from Hatfields

Damaged items  

If you received a damaged product, please notify us immediately for

Sale items  

Sale items can be refunded.

Contact us  

If you have any questions about our Returns and Refunds Policy, please contact

  * By email:

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